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Service Guarantee

Customer is the core of WorldNewHair mall. Customer is our service target and the definition of the quality of our products. WorldNewHair Mall adhere to the principle of good faith, attaches great importance to the customer suggestions and experience.
It is vital important to respect the customer satisfaction on the premise of get reasonable profit in the provided quality products and good service. Service is hosted by the staff. If we are to achieve greater success, I hope that every staff must have a strong professional spirit.
Be active, be responsible and be honest to make our customer satisfaction!

Pre-sale Service

1) Honest products description--- We answer all the questions honestly with patience.
2) 24 hours online--- We will reply you within 24 hours, save more time for your order.
3) Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.
4) Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

After Sale Service

1) Service guidance--- If you have any problems about the hair, contact us at first time.
2) Timely and effective response--- We will try our best to help you solve your problems.
3) Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
4) Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by WorldNewHair Mall will be commissioned to the third-party professional logistics companies or Courier Company for delivery.
If customers are dissatisfied with our service or delivery, please feel free to contact us.
WorldNewHair Mall and logistics partners will take the risk of product damage in the process of logistics services.
After you receive the goods, WorldNewHair Mall strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. WorldNewHair Mall will always focus on customer experience, properly handle service issues during use.

IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO CONTACT US AS BELOW, WE'RE HERE TO HELP!

International WhatsApp: +86 17698005666

Email: service@worldnewhair.com

https://www.worldnewhair.com/contacts

Our website : https://www.worldnewhair.com

WorldNewHair Mall

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