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Q: How do I pay for an order?

A: To pay for your order on WorldNewHair Mall, follow the steps below:

1) Select the order and click the "Pay Now" button

2)Choose paypal payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:

Credit cards: VISA, MasterCard, Paypal, American Express and Western Union. We firstly recommend you use Paypal.

Interac: You can pay for your order online. Please note that the card holder must have access to online banking.

Q:Why did my payment fail?

A:If your payment for an order has failed, please check if it is due to the following situations:

1) Card security code failed.

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

2) Insufficient fund.

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because debit card or business card is unable to be supported at present.

3) Exceed limit.

Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

Q: How can I track my order?

A: Here below is how to track your order:

Log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You can not track your order before it has been shipped.

If you don't know what your tracking number is or if you're having difficulty tracking your package, feel free to contact our customer service department for assistance.

Q: I can't track my order using the tracking number provided. What can I do?

A: If you can't track your order using the tracking number provided:

1) Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.

2) Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Q: How long will it take to receive my order?

A: Normally the package can be delivered with 3-5 working days. The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.

Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.

Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.

Q: Why was my item/order canceled?

A: Your order had been canceled for the following reasons:

1) Item(s) became unavailable after your order was placed.

2) Difficulty in processing your payment information.

3) Inability to ship to the address provided.

If you have questions or would like to place a new order please contact us.

Q:What if I forget my password?

A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".

Q:When will I receive my refund?

A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from WorldNewHair account. However, it may take 7-10 business days for it to display on your credit card statement.

Q: How long do you take to despatch an order?

A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.

Q: Does WorldNewHair Mall guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(If you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

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