Instruction for Return&Exchange:
1) All orders must be returned within 15 days of the purchase date. We provide a full refund if we detect manufacturer defects. Please contact our customer service department within 7 days of the purchase date.
2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3) For any returns & exchanges, pls contact the customer service department to obtain return instruction and information. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. The buyer is responsible for the return shipping charge.
4) Haircare & styling products, accessories, liquids, and special-order items are ineligible for return.
How To Return Your Package
Sweetie, please contact our customer service before returning the parcel. For any returns, you must contact the customer service department to obtain Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. The buyer is responsible for the return shipping charge.
Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to be returned for a refund. Please include your email address, order# Confirmation# by our customer services.
How We Would Refund To You
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. For visa or master payment, the refund will get to your account in 7-15 working days. For PayPal, the refund will get to you in 1-2 working days.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.