WorldNewHair Mall is pleased to accommodate returns within 15 days on all sets that have not been opened, worn, or tampered with. When you receive the order, if the hair quality, hair color or hair length is not right, please e-mail us at email@example.com to initiate your return and we will be more than happy to assist you further.
HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:
1) How do I make a return?
2) What is the return period?
3) Do I have to pay for the shipping of my return?
4) May I return my hair without contacting you?
5) When will I receive my refund?
6) How may I contact you?
7) What is ineligible products?
DETAILS AS BELOW:
1. HOW DO I MAKE A RETURN?
Please e-mail us at firstname.lastname@example.org and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund. All items must be returned in its original, factory condition(unaltered, unworn, undamaged and with tags attached with the original packaging), as we do not sell refurbished or previously owned products. Please make sure the hair is INTACT and the LACE has NOT been cut. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a refund period on unopened hair within (15) days of the date after signature.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
A: If you dislike, don't need any more or want to change Color/Type/Length, you are responsible for all return shipping costs.
B: If the hair you received is wrong items or quality problem, we'll bear the shipping costs.
We recommend that you send your return with a tracking option, because WorldNewHair Mall will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com or Whatsapp: +86 17698005666. We always guarantee a response within 24 hours and will be happy to help you!
7. WHAT IS INELIGIBLE PRODUCTS?
This will not be supported by a return or refund.
1) The frontal lace was cut or damaged.
2) The original packing or product was altered.
3) The item was worn or sprayed any hair styling products.
4) The item was damaged and the original status was changed.
5) Special order and clearance items.
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US AT SERVER@WORLDNEWHAIR.COM WE'RE HERE TO HELP!